Delivery Information

We offer free World Wide delivery on all orders over £200.00.

Please note that some destinations are currently unavailable on our website, and we apologise for this.  Please do email us if you are experiencing problems with your delivery address. If you live locally to us at Oh La La Shop Ltd, we can arrange for your order to be collected strictly  by appointment only.  We have been informed of how to do this following Covid-19 compliance laws set by the Welsh Government.  Customers must at all times abide by Covid-19 laws travel restrictions must at all time be observed.  Please phone or email us for further details.

We at Oh La La Shop Ltd understand that privacy is extremely important to our customers when making a purchase.  To ensure the utmost discretion we always ship orders in non descript weather proof packaging. Customers details will be treated with the strictest confidence and will never be passed onto a third party. Unfortunately we at Oh La La Shop Ltd can only supply a postal service. Oh La La Shop Ltd can not process any customs duty or local taxes or any other miscellaneous costs incurred in delivering your order. This will include any costs in delivering your order from our warehouse in Holland to the UK due to the Brexit agreement which came into force January 2021. Parcels destined for the EU from us here in Bridgend UK will incur charges for the delivery of your parcel and unfortunately Oh La La Shop Ltd will not be held responsible for any extra delivery charges incurred from the country of destination. Following the Brexit agreement which came into force on January 1st 2021.

We are currently using Royal Mail as our United Kingdom and world wide dispatch company for stock held in the UK. Stock held in Holland will be dispatched and delivered by DHL Nl. We have over the last 7 years used many companies, but found Royal Mail and DHL Nl to be the most trust worthy.  We appreciate that there are cheaper companies, however we have found the service they provide is no where near the quality Royal Mail and DHL Nl can offer.  All orders are sent with tracking availability and must be signed for upon delivery. You (the customer) will have the ability to track your parcel via the internet from the time it leaves us to you accepting and signing for your delivery.

Oh La La Shop Ltd now offer Royal Mail Tracked 48 with signature or Royal Mail Tracked 24 with signature postage for all UK bound parcels with stock held here in the UK. Prices start for UK parcels from £7.62. For our European bound parcels with stock from the UK, we offer International Tracked and Signature which Royal Mail charge £13.80. What is commonly known as the Rest of the World including North America, Australia etc Royal Mail charge £26.20 for an International Tracked and Signature service. Stock held in Holland will be dispatched using DHL Nl tracked service. The postage and packing charges are added at the end of your purchase only if the order is smaller than £200.00 in total.

We at Oh La La Shop Ltd tirelessly try to keep the postage and packing charges to a minimum. We have based our prices for stock held in the UK on those shown by the Royal Mail website https://www.royalmail.com/price-finder 

We fully appreciate that our customers might live close to us in Bridgend or have there preferred postal service so we have now offered the options of "Click and Collect" as well as Self Dispatch. Just use the "Flat Rate" option and then contact us to arrange delivery. We make a small charge of £3.50 to cover the cost of the weather proof bag and bubble wrap. We must advise our customers using the "Click and Collect" service that full Covid-19 compliance must be observed at all times and can only be arranged by appointment made via a telephone call or email. The Self Dispatch Service is completely at the customers responsibility Oh La La Shop Ltd can pack the parcel and affix labelling but take no responsibility for loss, damage any subsequent costs involved in delivering said parcel to our customers address. Unfortunately any Self Dispatch parcel will have to be collected from 3 Maes Yr Ysgall Bridgend CF35 6FF UK. We are unable to deliver any said parcel to a drop off point.