You may return your order by filling in the product return page found at the bottom of the website.
We hope you understand that there are a few exceptions concerning returning used consumable products (e.g. lubes).
You are able to return a product within 30 days of receipt, please note that all items returned must be unused, in there original unopened packaging, with all labels and tags still attached.
Due to hygiene and security reasons certain items cannot be returned unless faulty, unfit for purpose, not as described or of an unsatisfactory quality.
All goods will be inspected on return.
The following items are non returnable unless they are in there original unused packaging:
- Sex toys and lubricants.
Goods by reason of their nature that cannot be returned are underwear that has been worn or toys that have been used.
It is very important that when you return an item you include the invoice that was been sent to you with your order. On the reserve of the invoice you must write a brief description of why you are returning the item.
- Any refund will be issued to the card used to make the original purchase.
- Please allow 3 days for the funds to show in your account.
- We unfortunately can only refund the delivery charges incurred in sending you the item.